spin ph Privacy Policy

1. Who We Are

This Privacy Policy is issued by spin ph ("spin ph," "we," "us," or "our"), the operator of the online gaming platform accessible at spinph.one. spin ph provides online casino games, sports betting, bingo, fishing games, and related entertainment services to eligible players in the Philippines.

spin ph acts as the data controller in respect of the personal data collected through the Platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those parties act as data processors under our instruction.

For all privacy-related inquiries, requests, or complaints, you may contact our Data Protection Officer at the details provided in Section 14 of this Policy.

2. Scope of This Policy

This Privacy Policy applies to all personal data collected, processed, stored, or otherwise handled by spin ph in connection with:

• Your registration and maintenance of a spin ph player account.
• Your use of any games, features, or services available on the spin ph Platform.
• Any financial transactions you conduct through the Platform, including deposits and withdrawals.
• Your interactions with spin ph's customer support team.
• Your participation in promotions, surveys, or other marketing activities organized by spin ph.
• Your browsing of the spinph.one website, including through cookies and similar tracking technologies.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and spin ph.

3. Data We Collect

spin ph collects the following categories of personal data:

spin ph does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or as mandated by applicable law.

4. How We Collect Your Data

spin ph collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically when you browse or use the Platform, including through cookies, web beacons, pixel tags, and server logs. See Section 8 for more detail on cookies.
• Third-party sources: Data received from payment processors (such as GCash or Maya), identity verification service providers, fraud prevention agencies, and regulatory authorities where permitted by law.
• Publicly available sources: In limited circumstances, spin ph may supplement your data with information from publicly available sources for fraud prevention or regulatory compliance purposes.

5. Why We Use Your Data

spin ph uses your personal data for the following purposes:

• Account management: To register, verify, and maintain your spin ph player account, including processing your spin ph login and managing your account settings.
• Service delivery: To provide access to games, process bets, calculate winnings, and deliver the full range of spin ph platform features.
• Financial transactions: To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card, and to maintain accurate transaction records.
• Identity and age verification: To confirm that you meet the 21+ age requirement and to comply with Know Your Customer (KYC) obligations under Philippine regulations.
• Regulatory compliance: To fulfill our obligations under applicable Philippine gaming regulations, anti-money laundering laws, and data protection legislation including the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: To monitor gaming behavior, enforce player-set limits, identify potentially problematic gambling patterns, and administer self-exclusion requests.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Marketing and promotions: To send you relevant offers, bonuses, and promotional communications where you have consented to receive them. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the spin ph platform.

6. Legal Bases for Processing

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, spin ph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account registration, game delivery, and payment processing — is necessary to provide the spin ph service you have signed up for.
• Legal obligation: Certain processing activities are required to comply with Philippine law, including KYC verification, anti-money laundering reporting, and regulatory record-keeping obligations.
• Legitimate interests: spin ph processes some data on the basis of its legitimate interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: Where spin ph relies on your consent — for example, for marketing communications or the use of non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Sharing Your Data

spin ph does not sell your personal data. We may share your data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:

• Payment processors: GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions.
• Identity verification providers: Third-party KYC and age verification service providers engaged to confirm your identity and eligibility.
• Fraud prevention agencies: Organizations that help spin ph detect and prevent fraudulent activity, money laundering, and other financial crimes.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform technology providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for legal, compliance, or business purposes, subject to confidentiality obligations.

All third parties with whom spin ph shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific service they provide to spin ph.

spin ph does not transfer your personal data outside the Philippines except where strictly necessary and where appropriate safeguards are in place in accordance with the Data Privacy Act of 2012.

8. Cookies and Tracking Technologies

spin ph uses cookies and similar tracking technologies on the spinph.one website to enhance your experience, analyze platform usage, and support security functions. A cookie is a small text file placed on your device when you visit a website.

spin ph uses the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly, including maintaining your spin ph login session and enabling secure transactions. These cannot be disabled.
• Functional cookies: Remember your preferences and settings (such as language and display options) to provide a more personalized experience.
• Analytics cookies: Help us understand how players use the Platform — which pages are visited most, where users drop off, and how features perform — so we can make improvements.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the spin ph Platform. Strictly necessary and security cookies cannot be disabled as they are essential to the safe operation of the service.

9. Data Retention

spin ph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations.
• Transaction and gaming records: Retained for a minimum of five (5) years from the date of the transaction or gaming session, as required by applicable regulations.
• Customer support communications: Retained for up to three (3) years from the date of the interaction, or longer where relevant to an ongoing dispute or legal matter.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter to demonstrate compliance.
• Technical and usage data: Generally retained for up to twelve (12) months, after which it is aggregated or anonymized for analytical purposes.

Where personal data is no longer required, spin ph will securely delete or anonymize it in accordance with our data disposal procedures. In some circumstances, we may anonymize your data so that it can no longer be associated with you, in which case we may retain and use that anonymized data indefinitely.

10. Your Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by spin ph:

• Right to be informed: The right to know that your personal data is being collected and processed, and to receive clear information about how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data spin ph holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. spin ph will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, and we will notify you accordingly.

11. Data Security

spin ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the spin ph Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized spin ph personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments, vulnerability scanning, and penetration testing of the Platform's infrastructure.
• Secure data storage with redundancy and backup procedures to prevent data loss.
• Staff training on data protection obligations and security best practices.
• Incident response procedures to detect, contain, and report data breaches in accordance with the Data Privacy Act of 2012.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, spin ph will notify the National Privacy Commission and, where required, affected individuals within the timeframes prescribed by Philippine law.

While spin ph takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You also play an important role in keeping your account safe — please use a strong, unique password for your spin ph login and never share your credentials with anyone.

12. Children and Minors

The spin ph Platform is strictly intended for adults aged 21 years and older in accordance with Philippine gaming regulations. spin ph does not knowingly collect personal data from individuals under the age of 21.

If spin ph becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be handled in accordance with applicable regulatory requirements.

If you believe that a minor has registered an account on the spin ph Platform, please contact our support team immediately so that we can investigate and take appropriate action.

13. Changes to This Policy

spin ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The date of the most recent revision is displayed at the top of this page.

When we make material changes to this Policy, we will notify registered players through one or more of the following channels: a prominent notice on the spin ph Platform, an email to your registered address, or an in-platform notification. We encourage you to review this Policy periodically to stay informed of how spin ph protects your data.

Your continued use of the spin ph Platform following the posting of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any changes, you should cease using the Platform and contact us to close your account.

14. Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or spin ph's data practices, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

Data Protection Officer, spin ph
Email: privacy@spinph.one

Email addresses on this page are displayed as plain text for informational purposes only and are not clickable links. Please copy the address manually to use it in your email client.

If you are not satisfied with spin ph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012.